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Office of Diversity and Inclusion (ODI)

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Training Resources

Workforce diversity and inclusion are critical components of a 21st century VA.  Creating and sustaining a diverse, inclusive, and productive workforce rests with all employees at all levels within the organization.  To that end, ODI offers the following training resources.

Please note that these resources are being offered for your general awareness.  ODI strongly discourages the use of these materials in a classroom setting without the facilitation of a qualified trainer.  VA organizations interested in scheduling a face-to-face training session should contact the ODI Training Team.

We strongly recommend that contractors take the VA-wide Diversity, Inclusion, and NoFEAR Training.  The protections and obligations presented in the training content do indeed apply to employees and anyone performing business with VA, including contractors on a case by case basis.  Determining whether a particular contract employee is considered an “employee” for the purposes of the policy is highly case-specific and subject to the “agency-test” principle whereby the degree of control exercised over the contractor by the employer is assessed.  More often than not, long term, on-site contract employees are considered employees and their discriminatory actions will impute liability to the Department.  For that reason, we recommend contractors take this training.

Please see the ODI Learning Resources Guide for a list of diversity and inclusion resources relevant for all VA employees.

Mandatory VA-wide Diversity, Inclusion, and No FEAR Training

EEO, Diversity, and Conflict Management Training for Managers and Supervisors - Equal Employment Opportunity (EEO), Diversity, Conflict Management and Alternative Dispute Resolution (ADR)—provides the knowledge and tools necessary to meet legal obligations and supervisory responsibilities in the areas of EEO; anti-discrimination laws, guidances, and executive orders; reasonable accommodation; Schedule A hiring; diversity and inclusion terminology and benefits; diversity of thought; cultural and generational diversity; cultural competency; cross-cultural communication; the Uniformed Services Employment and Reemployment Rights Act; conflict management; ADR; and complaints processing. This course must be completed by managers and supervisors by September 30, 2013, and every two years thereafter.

Prevention of Workplace Harassment/No FEAR - This online course from the Talent Management System outlines the rights federal employees have under antidiscrimination and whistleblower laws and provide details on how the No FEAR Act is being implemented.

Barrier Analysis

Barrier Analysis From the Ground Up - An introduction to barrier analysis under Management Directive 715.

Cultural Competence

Suspending Judgment: A Key to Being Culturally Competent - Presentation on the cultural competencies required to suspend judgment without compromising one’s own beliefs when faced with divergent opinions and values systems. A text only version is also available.

Cultural Competency - Provides definitions of unconscious bias, the cultural competency continuum, examples of certain cultural expectations and characteristics for patient care, generational awareness and women veterans concerns.

Awareness of Branding, Bullying and Incivility Behaviors - Tips for Addressing and Survival, and Psychological Safety in the Workplace

Key Considerations and Awareness for an Inclusive VA Workforce - Overview of the cultural competence.

LGBT Awareness - Provides key considerations and awareness for LGBT and Non-LGBT employees for an inclusive VA workforce.

Diversity & Inclusion

Leading Diversity—Discovering the Keys to Inclusion - Provides an overview of issues related to diversity and inclusion in VA's workforce.

Diversity and Inclusion in the VA Workforce (text only) - Provides an overview of issues related to diversity and inclusion in VA's workforce.

Business Case For Diversity and Inclusion (text only) - Describes the business imperative of achieving a diverse and inclusive workforce.

Cultural Competency - Key Considerations and Awareness for an Inclusive VA Workforce - External and internal factors affecting the workforce, perceptions of diversity, inclusion and cultural competence as a lifelong process. Various cultural awareness areas including generational, religious, and Veteran as well as relationship to Patient Centered Care.

The Inclusion Paradigm: The Key to Organizational Performance - Links inclusion to organizational performance.

Generations in the Workplace - Importance of understanding and developing generational awareness in the workplace. Generational profiles, experiences, and influences, perceptions, and challenges that lie ahead.

EEO Compliance

EEO Compliance Training for Employees - Topics include major anti-discrimination laws, workplace harassment, identifying and preventing discrimination in the workplace, reasonable accommodation procedures, and ADR. A text-only version is also available.

EEO Compliance Training for Managers and Supervisors - Training for supervisors and managers on EEO and diversity. Check out the text-only version.

Department of Veterans Affairs Whistleblower Rights and Protection & Prohibited Personnel Practices for Managers and Supervisors - Describe the roles and responsibilities for managers and supervisors in the area of whistleblower protection.


Preventing of Sexual Harassment (text-only) - Training for supervisors and managers on the prevention of sexual harassment in the workplace.  A lesson plan is also available.

Workplace Harassment (text-only) - Training for managers and supervisors on workplace harassment.

New Employees and Supervisors

Diversity and Inclusion for New Employees - An introduction to diversity and inclusion for new employees to VA. A video of this training is also available.

Diversity and Inclusion for New Supervisors and Managers - An introduction to diversity and inclusion for new supervisors and managers to VA.

Reasonable Accommodations and Disabilities

Overview of People with Disabilities - Provides an introduction to People with Disabilities demographic and etiquette.

Leading Diversity—Disability Etiquette with People First Language - Provides an introduction to disability etiquette.

Barriers to Employment of People with Targeted Disabilities - Reviews the legal imperative and the multifaceted employment barriers faced by People with Disabilities.

HR's Role in VA's Disability Program - Describes the roles and responsibilities of Human Resources profession in the hiring process of People with Disabilities.

Reasonable Accommodation for People with Disabilities - Provides the legal requirements for providing Reasonable Accommodations (RA) and presents VA's responsibilities pertaining to RA requests.

Hiring and Promoting People With Disabilities - Information on the legal requirements for hiring and promoting People with Disabilities.

Providing Reasonable Accommodations for People with Hearing Disabilities.

Training Institutions

Office of Personnel Management - A series of quick training videos on a range of subjects to help you achieve your mission and important recruitment, hiring and diversity objectives.

EEOC Training Institute - The Training Institute provides a wide variety of training programs to help employers understand, prevent, and correct discrimination in the workplace.

USALearning - OPM's government wide e-training service. Free courses cover sexual harassment, personnel practices, and leading through change.